Massachusetts users: Click here to see our Privacy Information for Massachusetts Residents
It applies to any users of www.Rachelshomecare.com and any web pages, mobile applications and mobile websites operated by Rachelshomecare.com (collectively, the “Site”), including those who are seeking to find an individual or shared service provider through Rachelshomecare.com (“Care Seekers”) as well as those who are looking to promote their services through Rachelshomecare.com (“Caregivers”), and any users of any of the various services that Rachelshomecare.com or its subsidiary Home best place to stay, LLC, provides through the Site or any other channels, including over the telephone (collectively, “Services”). Please note that certain of our subsidiaries have separate privacy policies.
How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below.
Visitors who access and browse the Site without registering are “Site Visitors.” In order to utilize some of the Services offered by Rachelshomecare.com, you must register with Rachelshomecare.com. All users who register with Rachelshomecare.com are “Registered Users.”
Regardless of whether you are a Site Visitor or a Registered User, all information that you provide to us when registering, Booking an assessment, booking a visit, posting a review, posting a job, communicating through the Site, discussing care options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others. You may provide us with information in various ways, including:
When you register directly through Rachelshomecare.com, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your:
Some users may have the opportunity to register with Rachelshomecare.com by connecting through Facebook’s application programming interface (API). Please see Section I.B.4 below to learn about the information we access, collect and store if you register with Rachelshomecare.com through Facebook.
If you register for a Service that requires you to pay a fee, Rachelshomecare.com will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes and your birthday, if not previously provided.
If you are a Care Seeker, we collect and store all of the additional information that you provide to us on your job posting or that is otherwise included in an auto-generated job posting. This may include, among other information:
If you are a Caregiver, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:
Both Site Visitors and Registered Users may provide information to Rachelshomecare.com when they contact us or utilize certain Services Rachelshomecare.com may offer by telephone. For example, if you call Rachelshomecare.com to discuss care options over the phone, we will collect and store all of the information you chose to provide to us, including but not limited to financial information, information about the care you or your loved one needs, health information about you or the loved one you seek care for, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
Certain Registered Users may provide additional information on the Site through other Site features and offerings such as our online communication platforms, groups and payment platforms and our senior care offerings. In some cases, Site Visitors may have the ability to provide us information through the Site, such as contact information. In addition, both Registered Users and Site Visitors may choose to provide information by phone, email, postal mail, or chat. We collect and store all of the information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.
Rachelshomecare.com also captures and collects information that Site Visitors, Registered Users and others provide about one another. For example, Caregivers may invite Site Visitors, Registered Users or others to rate and indicate their relationship to the Caregiver on the Site. Additionally, certain Registered Users may post reviews about individual Caregivers. Rachelshomecare.com may also obtain and post audio recordings of Caregiver references, which may also be accessed from the Site. In addition, certain Registered Users may communicate directly with one another through Rachelshomecare.com platforms. Site Visitors, Registered Users and others also may provide us information about Registered Users by phone, email or postal mail. Rachelshomecare.com captures and stores all information it receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors.
If you engage a service provider through Rachelshomecare.com, such as a home caregiver or a payments processor, that service provider may provide us with information about you or your loved ones, such as information relating to your transactions with the service provider.
We may from time to time request permission to collect certain information from or about you. For example, if you use a Rachelshomecare.com mobile application, we may request permission to access information about the contacts listed in your mobile device phone book when you initiate an address book search for friends who have downloaded the application. We may also request permission to access and store your location (e.g., your precise GPS-based functionality on the mobile devices used to access the Site and Services). If you grant your permission, we will access and/or store such information unless you subsequently opt out by adjusting the settings in your mobile device. See your device manufacturer’s instructions for further details.
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site and Services as described in this section below.
When you visit the Site, Rachelshomecare.com receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, Rachelshomecare.com may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages, and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors, and research firms, to place or recognize a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant Rachelshomecare.com advertisements as you surf the Internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser, and/or on information about your Internet browsing activities gathered through your browser. If you prefer not to receive these online behavioural advertisements, you may opt-out in Writing to Us here. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please note that if you opt-out you may continue to receive Rachelshomecare.com advertisements as you surf the Internet, including contextual ads based on the content on a webpage you are visiting. However, these advertisements will not be displayed based on information contained in, or collected by, cookies or other technologies placed on your browser when you visit our Site or open our emails.
We also use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioural, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.
In general, the information we collect is used for our business purposes: (1) to improve our Services and enhance your experience with Rachelshomecare.com, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your information to:
In addition to using the information collected by Rachelshomecare.com for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
If you are a Care Seeker or a Caregiver, in order to increase your chances of finding a job or finding the care you need, we share with Site Visitors and Registered Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your first name, first initial of your last name, city, state, profile picture, and if you are a Caregiver, your gender and, unless you opt-out, your age. With certain exceptions, you choose how much detail you want to include in either your job posting or your profile. We may also share on your profile or job posting any company reviews you have posted on our Site, whether you have connected to Rachelshomecare.com through Facebook, and any connections you have with other Rachelshomecare.com members, including the nature of those connections. If you are a Caregiver and have elected to verify certain information with Rachelshomecare.com or to have a background check performed, we may also disclose that information in your profile as a Registered User in addition to your response rate and any payment or payroll preferences you have indicated.
If you post information in a Rachelshomecare.com online group forum, that information may be viewed by any Site Visitor or Registered User who accesses the forum.
We may display personal testimonials of Registered Users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the Registered User’s first name, first initial of last name, town and state. With a Registered User’s consent, we may include their full name.
In addition to the information that is provided to all Registered Users and Site Visitors, Caregiver reviews and references are made available to certain Registered Users. If you are a Caregiver, your phone number may be visible to certain Registered Users if you elect to share it in your profile. In addition, your approximate residential location (through Google map plotting) is made available to certain Registered Users and Site Visitors unless you elect to keep that information confidential.
If you are a Care Seeker or a Caregiver, you will appear in search result listings if you match the search criteria used by a Caregiver or Care Seeker, as applicable. Similarly, you may appear in emails sent to Caregivers or Care Seekers in your area. Care Seekers may opt-out of being included in Caregiver search results and in certain emails sent to Caregivers. In addition, if you are a Care Seeker and you view the profile of certain Caregivers, those Caregivers will be able to see that you have viewed their profiles unless you opt-out of that information sharing.
If you are a Registered User, your Rachelshomecare.com online status may be made available to other Registered Users unless you elect to keep that information confidential.
If you connect to Rachelshomecare.com through Facebook, we may allow any of your Facebook friends who have connected to Rachelshomecare.com through Facebook to see that you are a Registered User. In addition, other Registered Users who have connected to Rachelshomecare.com through Facebook will be able to see if you are friends with any of their Facebook friends or if you share certain affinities or interests with them.
If you fill out a form to request information from a specific corporate Caregiver, such as a specific day care or tutoring center, the contact information you submit on a form for the provider will be forwarded to that provider. Similarly, if you call a corporate Caregiver directly or click to a corporate Caregiver’s site from the Rachelshomecare.com site, any information you provide over the phone or on the provider’s site will be provided by you directly to the provider.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.
We also share information with vendors with whom we have a contractual relationship and who perform services for Rachelshomecare.com including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform background checks or Preliminary Membership Screens, vendors who process or accept credit card payments, vendors who run classified advertising businesses, vendors who send SMS messages to Registered Users’ mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written and audio messages you send through our online communication platforms.
In an effort to further facilitate the ability of Care Seekers or Caregivers to find a caregiver or job, selected information contained in Care Seeker job postings and Caregiver profiles, which may include photo, first name, first initial of last name, city, state, and job/provider description, may also be shared with third-party search engines, social media sites, and other third-party websites or vendors who run classified advertising and other businesses, and thus may be listed in third-party web site search results and on third-party websites, which would make that information available to the public and allow them to link to your Rachelshomecare.com posting. Registered Users can opt-out of this sharing by adjusting their account settings.
If you connect to Rachelshomecare.com through Facebook’s API, you may elect to post certain of your activities on Rachelshomecare.com back to your Facebook account. You will be prompted to decide whether or not to share those Rachelshomecare.com activities back to your Facebook account.
You acknowledge and agree that we may disclose any of the information we’ve collected about you to any of our affiliates or subsidiaries for the purposes of providing you with the Services, operating the Site, soliciting you for potential employment opportunities with those affiliates or subsidiaries, and our other commercial purposes, including those of our affiliates and subsidiaries.
If you enroll in Rachelshomecare.com as part of your employer’s benefits program, you acknowledge and agree that we may disclose information about your utilization of the Site and the Services to your employer, including without limitation the type of care sought and a number of jobs posted, statistics on provider searches, and messages sent or received in relation to your use of your Rachelshomecare.com subscription; the number of inquiries and types of care sought in relation to your use of Assisted Search; days and hours of care used through the Backup Care Service; names and ages of dependents for whom the Backup Care Services are utilized; the type of Backup Care utilized (i.e., adult or child); and your utilization of the Senior Care Planning service. Rachelshomecare.com also may share this information with third parties designated by your employer to receive it.
We also may share your information with a third party if you consent to the sharing.
Rachelshomecare.com offers various background check services from consumer reporting agencies. A Caregiver can authorize a Motor Vehicle Records Check, Criminal Records Check, Criminal+ MVR Check, or an Investigative Criminal Plus check in response to a request by a Care Seeker who is considering hiring him or her. If you authorize a background check to be run on you in response to a request by a Care Seeker who is considering hiring you, the results of the check will be shared directly with the Care Seeker. If you are a Registered User who has requested a background check through Rachelshomecare.com, a statement may be included in your profile to confirm that you have completed that check. The service provider who completes the background check may also send the results to you by email or postal mail. You acknowledge that sensitive material may be included in your background check and that you are responsible for providing us and our service provider (if applicable) with correct information.
Through certain pages of the Site, Rachelshomecare.com may from time to time offer to individuals who may or may not be Registered Users the opportunity to purchase Investigative Criminal or Investigative Criminal Plus background checks on caregivers who may or may not be Registered Users. If you authorize an Investigative Criminal or Investigative Criminal Plus Check to be run on you in response to such a request, the results of the check will be shared directly with the requester. If you are a Registered User of the Site and have requested such a background check, a statement may be included in your profile to confirm that you have completed that check. However, we will not share the check or results with any other Site Visitor or Registered User unless you specifically consent. The service provider who completes the background check may send the results to you by email or postal mail.
Registered Users have control over what optional information they choose to share with us when utilizing our Services (such as pictures, certain details in a job description or profile, etc.).
In addition, Registered Users have the following opt-out choices with respect to the sharing of their information:
Except as otherwise provided above, you may email us at [email protected] or adjust your account settings to opt-out of any of the above information sharing that is applicable to your account. Your opt-out preferences will take effect within 10 days of receipt of your request.
By becoming a Registered User, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Care Seekers or Caregivers in your area, customer surveys and administrative notices.
You may also opt-out of receiving unsolicited marketing calls from us regarding your Rachelshomecare.com account by sending us a written notice.
If you have opted in to receive SMS messages from us but would now like to opt-out, you may do so by blocking our numbers or sending us a written notice.
If you are a Care Seeker or patient, certain Caregivers may initiate contact with you directly using the messaging features of the Rachelshomecare.com Site. You have an option at any time to stop permitting Caregivers from initiating contact with you by adjusting your settings in your account settings.
If you would like to remove some of the information you have posted on the Site, such as information you posted in profiles and job postings, you may do so by writing to us at: [email protected] requesting for an edit or deleting that item in your Profile & Setting area or your My Jobs area. To request removal of other information, you have voluntarily posted on our Site, such as information you may have posted in online group forums, contact [email protected]. In some cases, we may not be able to reasonably accommodate your request to remove your information, in which case we will let you know if we are unable to do so and why.
If you no longer wish to participate in our Services, you may close your account directly through above-mentioned methods.
If you close your Rachelshomecare.com account, we will remove your name and other contact and identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. Rachelshomecare.com may also retain and use your information if necessary, to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails you send through Rachelshomecare.com to other Users, as well as your contributions to Rachelshomecare.com groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Rachelshomecare.com disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. Rachelshomecare.com does not control when search engines update their search index or cache, which may contain certain job posts, profiles or other information that have since been removed from Rachelshomecare.com’s Site.
Rachelshomecare.com’s Site and Services are intended for Pediatric and Geriatric Patients, BUT individuals under the age of 12 may Not visit the website without adult supervision. Moreover, if we become aware that we have collected personal information (as defined by the Children’s Online Privacy Protection Act) from children under the age of 13, we will take reasonable steps to delete it as soon as practicable.
We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect, process, and store and the current state of technology.
If you are a Massachusetts resident, the law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the Massachusetts Consumer Protection Law (“MCPL”).
Categories of personal information we collect.
Throughout this Policy, we discuss in detail the specific pieces of personal information we collect from and about our users. Under the MCPL, we are also required to provide you with the “categories” of personal information we collect as defined by the law. The categories we collect depending on the types of services you use are:
Please note that specific pieces of your personal information may belong to more than one of the above-referenced categories.
How we source, use, and share these categories of personal information.
We source, use, and share with third parties the categories of personal information we collect from and about you consistent with the various business and operational purposes we discuss throughout this Policy and for the business and operational purposes of our service providers in accordance with the MCPL. See the “Information We Collect And their Sources“, “Purposes for Which We Use Information” and “How We Share and Categories of Third Parties with Whom We Share Information” section(s) above for more information.
Please note that the MCPL sets forth certain obligations for businesses that “sell” personal information to third parties. We do not engage in such activity and have not engaged in such activity in the past twelve months from the effective date of this Policy.
MCPL Rights Disclosure.
If you are a Massachusetts resident, the Law allows you (or an authorized agent acting on your behalf) to make certain requests related to your personal information. Specifically, the MCPL allows you to request us to:
The MCPL further provides you with the right to not be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under Massachusetts law. For example, we need certain information in order to provide the Services to you. We also will take reasonable steps to verify your identity before responding to a request. In doing so, we may use one or more of the following methods:
(i) using your login credentials to verify you (it being understood that we may also ask you to reauthenticate yourself), or
(ii) matching two or more data points provided by you with data points maintained by us. If we are unable to verify you through the foregoing methods, we shall have the right, but not the obligation, to request additional information from you. If you would like further information regarding your legal rights under Massachusetts law or would like to exercise any of them, or if you are an authorized agent making a request on a user’s behalf, please contact us at [email protected].
Shine the Light Disclosure.
Massachusetts “Shine the Light” law gives residents of Massachusetts the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
Under Nevada law, certain Nevada consumers may opt-out of the sharing of “personally identifiable information” for monetary consideration (as such terms are defined under Massachusetts law) to a person for that person to license or sell such information to additional persons. If you are a resident and you have purchased services or products from us, you may submit a request to opt-out of any potential future sharing under Massachusetts law by contacting us via e-mail at [email protected]. Please note we may take reasonable steps to verify your identity and the authenticity of the request.
For more Info regarding Compliance Please visit our compliance page.
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